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General Knowledge Base

General Knowledge Base

Frequently Asked Questions

Are all your plugins compatible with third-party plugins and themes?
Are you guys available for 24*7 support?
Can I get the personal demo before purchasing the plugin?
Can I test the plugin on my site before purchasing the plugin?
Do you provide discounts or offers during product purchase?
Do you provide plugin setup and installation services also?
From where can I log in on the WP Swings site?
How can I contact the technical support team?
How can I reset my account password?
How can I test the features of the plugin before purchase?
How can I update my account email address?
I am not able to validate the license key, it's showing “license verification unsuccessful”.
What is your refund policy I want to see before purchasing the plugin?
Where can I find my plugin zip file?

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General Questions

After updating the plugin will I lose the plugin settings?
Can you create a custom plugin for me which will work according to my need?
Do your plugins provide language compatibility?
From where I can get the purchase code?
How can I contact support for my issues?
How can I renew the plugin support?
How can I update the existing plugins?
I want some custom features in your plugin? How can I get those features?
I’m having compatibility issues with a third-party plugin. What do I need to do?

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Licensing

Can I use a single site license in multiple subdomains?
Does your plugin provide some days for testing without entering the license key?
How can I test the plugin on the staging site without entering the license key?
How can I transfer my license key from one domain to another?
I’m having an issue while activating the license.
Is it a one-time payment or need to update year wise?
Where can I find my license key?

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Payment & Refund

After purchase, if there is any issue in the plugin then can I refund the plugin?
Can I make a payment using a credit card?
How can I get a refund for a plugin?
How many days refund policy do you support?
The product is not matching our criteria. Can I refund the product?
What are the payment methods you support through which I can buy the plugins?
What is your refund policy?

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