What happens when an old order that was completed gets refunded and how does the plugin handle the points that were received from the refunded order?
Our points and rewards plugin handles the refund request in two ways:
1- Earn Points
Product Assigned Points: When a user makes a refund request of a product that has some of the assigned points then after refunding the amount, the earned points will be deducted from the user’s account.
Per $ Spent Point: When the user makes a refund request for an order from which he/she earned some of the points, then after refunding the amount, earned points will be deducted from his/her account.
2- Deduct Points
Product Purchase through Points: When the customer makes any refund request for that product which has been purchased free of cost(by using his/her points) then after the refund request, deducted points will be refunded to his/her account.